Membership

How do I login?

Make sure you've first subscribed to Afrifitness Extra. You can login to your account via our sign in page. If you've forgotten your password, please request a password reset link and check you've entered your email address correctly and in lowercase letters.
Check your inbox and follow the instructions in the email.
Set your password to something memorable.

How do I change my password?

Please visit your profile and enter your current and new password. If you've forgotten your password, please log out and reset your password here.

How do I cancel my subscription?

We hate to see you go, but here’s what you need to know about Afrifitness Extra’s cancellation policy.

You can cancel through your account at any time. Make sure to cancel prior to your subscription renewal date, and you will not be charged.

Sign into your account via a web browser (i.e – Chrome, Safari, Firefox):

After you
sign in to your account, click the My Account dropdown in the top right. Then, select the Profile tab.
Select the Billing tab.
Under Active Plan, select Change Plan.
Select Cancel Membership.

You'll no longer be billed but will have access to all paid content until the end of your billing period.

How do I pause my membership?

We can pause your membership for up to 3 months. Pausing your subscription means you won't be affected by any subscription fee increases. Please email us at gethelp.afrifitness.com to speak to a member of support.

How do I change my plan?

Who doesn't like a good saving? If you'd like to switch plans, please visit your profile and select choose plan on one of the other memberships.

How do I redeem a gift card?

Once you buy a gift card, you'll receive an email with the Gift Card Code. The gift card recipient will also receive an email if their details were entered when purchasing the card.

You can also share the link and code with the person to whom it is intended for. You should not redeem the gift card unless you are the intended recipient.

To redeem the gift card, you will:
Access the link provided in the email, which will take you to the
redemption page. Once on the page, you will need to input the code and click claim gift card.

How do I update my card/billing?

If you need to change the card stored on your account, please log into your account, then visit your profile and update your payment method.

Can I get a refund?

We offer a full refund for members who wish to cancel their subscription within 24 hours of their renewal date. If you forgot to cancel your subscription and your membership automatically renewed, please contact us within 24 hours of your renewal date for a refund.

Workouts & Nutrition

How do I find the workout schedule?

Once you select a monthly schedule. the workout schedule can be found below the workout video (on mobile device) or beside the video (on laptop or your tv).

Monthly workout schedules are published at the beginning of each month and new workouts are added weekly.

Your workout days are on Mondays, Tuesdays, Thursdays and Saturdays. Rest days are Wednesdays, Fridays and Sundays.

What equipment do I need?

Some of our workouts can be done without any equipment, but we recommend dumbbells, resistance bands, a kettlebell and steps bench.

Dumbbells - we recommend 2-3kg (4-7lbs)
Kettlebell - we recommend 6-7kg (13-15lbs)
Resistance bands - get any that can comfortably be worn around your thighs
Steps board - an adjustable non-slip board

You may increase weights gradually over time.
Check out our Amazon store for our equipment recommendations.

How does the challenge work?

Our Sweat Sixty gives you a well-structured program, weekly workouts and daily motivations, all easily accessible from anywhere!

How to join

All members of Afrifitness Extra have access to monthly schedule
If you're not yet a member, please
join here
You’ll then receive a starter guide on how to ease your way into the program
Find the latest schedule under
Monthly Schedule
You can join the challenge at any time
You can also select other workouts and challenges from the Afrifitness Extra library
Follow our workout schedule posted each week to stay on track

How do I download the meal plan?

Select any of the monthly schedules
Click the resources tab
Select download

How do I join a live class?

Live classes are available for members of Afrifitness Extra. You can find all our scheduled live classes on our community app.

Log in or create a free account
Visit
live workouts
Find a class and RSVP
We'll email you a confirmation
You can find the link for the live session within the email
We'll also send you a reminder 1 hour before the live class

Technical

How do I view the workouts on my TV?

There are a few ways to view your workouts on your TV:

View using
Chromecast on your compatible smart TV
View using
Airplay on your compatible smart TV
View using our
ROKU app. Search for Afrifitness on Roku
Visit stream.afrifitness.com on your Smart TV browser
Connect your laptop via a HDMI cable
View via Samsung Smart View app

How do I view the workouts on my tv using Airplay?

You can use AirPlay to watch your videos on your TV by playing from your Mac, iPad, or iPhone.

To watch videos by AirPlay:

Make sure your Apple TV is set-up
Make sure your Apple device is logged on to the same WiFi network as your Apple TV
Open the video on your Apple device and click on the AirPlay icon
In the pop-up that appears, select the desired TV and the video will begin playing
Please note, Airplay technology comes built into
select TVs and displays
You can also visit the Apple Store or Amazon to purchase an Apple TV device

How do I view the workouts on my tv using Chromecast?

You can use Chromecast to watch your videos on your TV by casting from your laptop, tablet, or phone.

To watch videos by using Chromecast:

Make sure Chromecast is set up on your TV
Make sure your laptop or device is logged on to the same WiFi network as your TV
Open the video on your laptop or device and click on the Chromecast icon
In the pop-up that appears, select the desired TV and cast
Please note, Chromecast technology comes built into
select TVs and displays
You can also visit the Google store or Amazon to order a Chromecast device

The workout videos are lagging

Sometimes, a page or video may seem to take longer than normal to load. Here are some tips to help troubleshoot what may be contributing to a slower load time.

Check your internet connection speed. You can check your overall internet speed here:
https://fast.com/. If you do not have enough speed, you may need to increase your package with your internet service provider.

18–25 Mbps: Ultra HD video (4K, HDR)
10–18 Mbps: HD video
1–10 Mbps: SD video

Are you on a Wi-Fi network that is shared with other devices and users? You may run into buffering issues if you don’t have enough bandwidth for everyone’s devices to be on the Wi-Fi network. If you are on a public network, bandwidth may be an issue. Please try again when you are on your home or office network.

Are you simultaneously streaming other videos or music? Are you downloading or uploading large files? These concurrent activities can contribute to latency issues. Please try closing other streaming services and wait for large downloads or uploads to complete and try again.

If you're on your home Wi-Fi network, and steps 1-3 are not an issue, you may need to upgrade your modem or router. Please check with your internet service provider to ensure your equipment is updated.

If you're using a mobile device and not connected to Wi-Fi, and you're experiencing slow loading time or buffering, you may have reached your data cap. This information is typically found under your device Settings, under Network & Internet Data usage.

Do you live in a remote area and is this the first time you've visited the site or tried viewing the content in question? It's possible that due to the nature of CDNs, the content has yet to be cached, causing some buffering or lag in load time. The remedy for this is to try to view the content again later, and the content should then be cached.

Viewers in India or Australia may experience some slower load times due to our CDNs being a bit slower to update in those areas. We are working on getting those CDNs to be a lot more reliable in the near future.

As of March 2020, the internet has experienced above-average strain across the world, due to more people using the internet to stream videos, video chat, and perform other resource-heavy activities on the internet.

The embedded video player on iOS devices and Safari will always buffer three video segments before starting playback, which some may consider being 'slow'. These three segments have a duration of 2 seconds (roughly the minimum feasible) per segment which gives a minimum latency of around 6 seconds without taking into account the time taken to ingest, transcode, package, and deliver the media segments.

Need help or have another question?

If you have any questions or concerns about this plan, please email us at gethelp.afrifitness.com.