Need help?

If you have any questions or concerns about your account, please email us at


How do I login?

You can login to your account via our sign in page. If you've forgotten your password, please request a password reset link and check you've entered your email address correctly and in lowercase letters.
Check your inbox and follow the instructions in the email.
Set your password to something memorable.

How do I change my password?

Please visit your profile and enter your current and new password. If you've forgotten your password, please log out and reset your password here.

How do I cancel my subscription?

We hate to see you go, but you can cancel your membership here

Please allow at least 24 hours for your membership to be cancelled so that you are not charged.

If you cancel before your renewal date but you are still charged, we will give you a full refund

Once your membership is cancelled, you will no longer be billed but will still have access to all paid content until the end of your billing period.

How do I pause my membership?

We can pause your membership for up to 3 months. Pausing your subscription means you won't be affected by any subscription fee increases. Please email us at to speak to a member of support.

How do I update my card/billing?

If you need to change the card stored on your account, please log into your account, then visit your profile and update your payment method.

Can I get a refund?

We offer a full refund within 7 days of you joining us if you change your mind.

If you wish to no longer continue with your membership, please cancel your membership before you are charged.

We offer a refund for quarterly or annual memberships that are cancelled within 24 hours after renewal. 

We also send renewal reminders to all annual and quarterly members 30 days before you are billed.

Workouts & Nutrition

What equipment do I need?

Some of our workouts can be done without any equipment, but we recommend dumbbells, resistance bands, a kettlebell and steps bench.

Dumbbells - we recommend 2-3kg (4-7lbs)
Kettlebell - we recommend 6-7kg (13-15lbs)
Resistance bands - get any that can comfortably be worn around your thighs
Steps board - an adjustable non-slip board

You may increase weights gradually over time.
Check out our Amazon store for our equipment recommendations.

How does the challenge work?

The Sweat Sisters Club gives you a well-structured program, monthly workouts and daily motivations, all easily accessible from anywhere!

All members of the Sweat Sisters Club have access to our monthly schedule. You’ll receive a starter guide on how to ease your way into the program.

You can find the latest schedule under
Monthly Schedule and can join the challenge at any time.


How do I view the workouts on my TV?

There are a few ways to view your workouts on your TV:

View using
Chromecast on your compatible smart TV
View using
Airplay on your compatible smart TV
Visit on your Smart TV browser
Connect your laptop via a HDMI cable
View via Samsung Smart View app

How do I view the workouts on my tv using Airplay?

You can use AirPlay to watch your videos on your TV by playing from your Mac, iPad, or iPhone.

To watch videos by AirPlay:

Make sure your Apple TV is set-up
Make sure your Apple device is logged on to the same WiFi network as your Apple TV
Open the video on your Apple device and click on the AirPlay icon
In the pop-up that appears, select the desired TV and the video will begin playing
Please note, Airplay technology comes built into
select TVs and displays
You can also visit the Apple Store or Amazon to purchase an Apple TV device

How do I view the workouts on my tv using Chromecast?

You can use Chromecast to watch your videos on your TV by casting from your laptop, tablet, or phone.

To watch videos by using Chromecast:

Make sure Chromecast is set up on your TV
Make sure your laptop or device is logged on to the same WiFi network as your TV
Open the video on your laptop or device and click on the Chromecast icon
In the pop-up that appears, select the desired TV and cast
Please note, Chromecast technology comes built into
select TVs and displays
You can also visit the Google store or Amazon to order a Chromecast device

The workout videos are lagging

Sometimes, a page or video may seem to take longer than normal to load. Here are some tips to help troubleshoot what may be contributing to a slower load time.

Check your internet connection speed. You can check your overall internet speed here: If you do not have enough speed, you may need to increase your package with your internet service provider.

18–25 Mbps: Ultra HD video (4K, HDR)
10–18 Mbps: HD video
1–10 Mbps: SD video

Are you on a Wi-Fi network that is shared with other devices and users? You may run into buffering issues if you don’t have enough bandwidth for everyone’s devices to be on the Wi-Fi network. If you are on a public network, bandwidth may be an issue. Please try again when you are on your home or office network.

Are you simultaneously streaming other videos or music? Are you downloading or uploading large files? These concurrent activities can contribute to latency issues. Please try closing other streaming services and wait for large downloads or uploads to complete and try again.

If you're on your home Wi-Fi network, and steps 1-3 are not an issue, you may need to upgrade your modem or router. Please check with your internet service provider to ensure your equipment is updated.

If you're using a mobile device and not connected to Wi-Fi, and you're experiencing slow loading time or buffering, you may have reached your data cap. This information is typically found under your device Settings, under Network & Internet Data usage.

Do you live in a remote area and is this the first time you've visited the site or tried viewing the content in question? It's possible that due to the nature of CDNs, the content has yet to be cached, causing some buffering or lag in load time. The remedy for this is to try to view the content again later, and the content should then be cached.

Viewers in India or Australia may experience some slower load times due to our CDNs being a bit slower to update in those areas. We are working on getting those CDNs to be a lot more reliable in the near future.

As of March 2020, the internet has experienced above-average strain across the world, due to more people using the internet to stream videos, video chat, and perform other resource-heavy activities on the internet.

The embedded video player on iOS devices and Safari will always buffer three video segments before starting playback, which some may consider being 'slow'. These three segments have a duration of 2 seconds (roughly the minimum feasible) per segment which gives a minimum latency of around 6 seconds without taking into account the time taken to ingest, transcode, package, and deliver the media segments.